Shipping policy

Shipping from Tarbert, Argyll

Every order is packed by hand from our workshop in Tarbert, Argyll.

We aim to dispatch all orders within 1–2 working days. During particularly busy periods it may take a little longer, but we'll always do our best to get your order on its way as quickly as possible.

UK delivery

We currently ship within the UK using Royal Mail Tracked 48.

Shipping is charged at a flat rate of £4.85 per order.

Orders over £35 qualify for free UK delivery.

While we normally use Royal Mail Tracked 48, we may occasionally use an alternative tracked delivery service if needed.

International delivery (USA & Canada)

We currently ship to the United States and Canada using Royal Mail International Tracked.

  • Flat rate shipping:
    • USA: USD $28
    • Canada: CAD $39
  • We aim to dispatch all orders within 1–2 working days. During particularly busy periods, dispatch may take a little longer, but we'll always keep you informed if there is a significant delay.
  • Every parcel is fully tracked from dispatch.

Please note that customers are responsible for ensuring any products they order comply with local import regulations.

International orders: Any import duties, taxes or customs charges that may apply are the responsibility of the customer. These charges are set by the destination country and are not included in our product or shipping prices.

At present, some products may not be available for international delivery due to postal restrictions.

Unfortunately, we cannot mark orders as gifts or undervalue parcels for customs purposes.

Delivery times

UK orders: Once your order has been dispatched, Royal Mail Tracked 48 usually delivers within 2 working days.

USA & Canada orders: International orders are sent using Royal Mail International Tracked. Delivery times vary depending on the destination and customs clearance, so please allow additional time for your order to arrive.

Please note that delivery times are estimates and may occasionally be affected by customs processing or other factors outside our control.

Delivery addresses

Please check that your delivery address is correct before completing your order, as we can only ship to the address provided at checkout.

Delayed or lost deliveries

Once an order has been handed to the delivery service, delays can occasionally happen.

While we can't accept responsibility for delays caused by the delivery service, we'll always do our best to help if there's a problem with your order.

If you think your parcel may be delayed or lost, please get in touch and we'll help you track it down.

Questions?

If you have any questions about shipping or your order, we're always happy to help.

You can get in touch using our Contact Us page.